Privacy Policy

Last Updated: March 20, 2026  |  Effective: March 20, 2026

Prime Services ("we", "us", or "our") operates the Radius Alerts mobile application (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App.

1. Information We Collect

1.1 Personal Information

1.2 User-Generated Content

1.3 Automatically Collected Information

1.4 Payment Information

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not collect, store, or have access to your full credit/debit card numbers or bank account details. Razorpay handles all payment processing in accordance with their privacy policy. We receive only transaction status, Razorpay payment ID, and subscription identifiers to manage your subscription access.

2. How We Use Your Information

Primary Purposes:

  • Authentication: Verify your identity and manage your account
  • Core Functionality: Deliver location-based alerts within your configured radius
  • Subscription Management: Process payments via Razorpay and activate/manage your subscription
  • Content Moderation: Review and moderate user-generated content for policy compliance
  • Support: Provide customer support and resolve issues
  • Analytics: Improve app performance, fix bugs, and enhance user experience
  • Communications: Send notifications about alerts, updates, and promotional content (with consent)

3. Data Retention Periods

We retain your data for the following periods:

  • Alerts: 30 days from creation
  • User Profile Data: 365 days from account creation or last activity
  • Support Tickets: 180 days from resolution
  • Analytics Data: 90 days (anonymized after 30 days)
  • Notification History: 90 days
  • Payment Records: 7 years (as required by Indian financial regulations)
  • Referral Events: 365 days from event creation

Data is automatically deleted after these retention periods unless required for legal purposes.

4. Third-Party Services

4.1 Firebase Services (Google)

4.2 Razorpay

4.3 Cloudflare R2

4.4 AI/ML Services

5. Your Rights (GDPR/CCPA)

Under GDPR and CCPA, you have the following rights:

  • Right to Access: Request a copy of all data we hold about you
  • Right to Delete: Request deletion of all your personal data
  • Right to Correct: Request correction of inaccurate data
  • Right to Portability: Request your data in a machine-readable format
  • Right to Object: Object to certain data processing activities
  • Right to Withdraw Consent: Withdraw consent for optional data collection
  • Right to Opt Out: Opt out of marketing communications

6. How to Exercise Your Rights

To exercise your rights, you can:

7. Data Security

We implement appropriate security measures to protect your information:

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

10. Contact Information

For privacy-related inquiries:

Email: privacy@radiusalerts.app

Response Time: We will respond to your request within 30 days

Website: prime-services.in/contact

Company: Prime Services

11. Legal Basis for Processing

We process your personal data based on the following legal grounds:

12. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. California Residents (CCPA)

If you are a California resident, you have the right to: